Last Updated: May 31, 2026
BoltFlare knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes BoltFlare’s privacy policy; please read it in order to understand what we do with your information.
1.0 Purpose of this Privacy Policy
This privacy notice aims to give you information on how BoltFlare collects and processes your personal data. This privacy notice is provided in a layered format so you can click through for further detail on the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
2.0 Who are we and how can you contact us?
BoltFlare is a trading name of BoltFlare Ltd.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements any other notices previously provided and is not intended to override them.
Registered office address: 2 Frederick Street London WC1X 0ND, United Kingdom.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please email us at hello@boltflare.com.
Contact Details
- Data Privacy Manager: Engr. Ali Husnain
- Email Address: hello@boltflare.com
- Postal Address: 2 Frederick Street London WC1X 0ND, United Kingdom
3.0 The data we collect about you
The type of data we collect about you includes:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes email address.
- Financial Data includes payment card details.
- Transaction Data includes details about payments from you and other details of services you have purchased from us.
- Technical Data includes internet protocol (IP) address and the city and country calculated by IP address, your login data, browser type, version and language, time zone setting and location, operating systems and platform, the number of Twitter followers and other technology on the devices you use to access the BoltFlare website and your journey through the BoltFlare platform including information collected from any forms you complete (e.g., contacting us for support reasons). We may also analyze which marketing activity or source led to you taking specific action on our platform (e.g., creating a BoltFlare account).
- Profile Data includes your username and password, purchases or orders made by you, feedback and survey responses.
- Usage Data includes information about how you use our website and services.
- Marketing and Communication Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users who upgrade a BoltFlare site within a given timeframe.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
4.0 How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct Interactions
You may give us your data by filling in forms, using our website, using Wi-Fi, by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- create a BoltFlare account on our website.
- subscribe to our mailing list.
- make a support request using the live chat function on our platform.
- enter competitions or promotions.
- take surveys; or
- give us some feedback.
Automated technologies or interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using server logs and other similar technologies.
Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources, such as:
- Technical Data from analytics providers such as AWS; advertising networks and search information providers all based inside or outside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU such as Stripe.
5.0 Disclosures of your personal data
Information about our users is an important part of our business and we do not sell it to others. We only share it in the circumstances set out below:
- Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf, fulfil our obligations and as activation partners. Examples include:
- Analyzing data
- Providing marketing assistance
- Processing credit card payments
- Providing customer services
- Social networks
- Fraud prevention agencies
- Hosting providers
- Data storage providers
- Other technical partners
- Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. This will only occur where you have indicated the necessary marketing preferences.
- Protection of BoltFlare and third parties: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of BoltFlare, our users, or others.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
List of third-party service providers: AWS, SendGrid, Stripe, PayPal.
6.0 Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure of your personal data
- The purposes for which we process your personal data
- Whether we can achieve those purposes through other means
- The applicable legal requirements
- In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
